Annual reports

Our impact in 2017/18

Every year thousands of people come to us for advice and help with solving their problems.

We’re here for everyone and help with problems like managing debt or household bills, understanding rights at work or housing issues. We provide specialist services in debt, housing and people affected by Multiple Sclerosis.

We’re an important part of this community, with 7 locations where people can come for help.

Through our daily interaction with clients we have a credible understanding of local needs. We use our data and insight to tailor our services, as well as help improve policies and practices locally.

We put our clients’ needs at the heart of our decision-making.

Key stats for 2017/18:

For every £1 invested in our service, we saved government and public services £3.71
We dealt with 31,212 issues
We helped 8,951 local people
31% of the clients we advised had a problem relating to benefits, 33% wanted help with managing their debts, and 19% had a problem with their housing
7 in 10 of our clients were helped to solve their problem
4 in 5 people said our advice improved their life, including improving their health and financial situation
We helped our clients manage £16.6m debt.
As a result of our advice our clients were almost £2.7m better off.

Every £1 invested in our service generated at least £9.57 for local people.

To find out more about the difference we made in 2017/18, please see out impact report: