If you are unsure about your consumer rights, we can advise you and help you to decide what to do next. We can also give you practical help by negotiating with shops and traders, help you to write letters, telephone or fax companies on your behalf, help you with forms and with small claims procedures at the county court.
Click here to access information and fact sheets on Consumer issues.
If you haven’t found the answer to your consumer problem, the Citizens Advice consumer service may be able to help you further.
Call the Citizens Advice consumer helpline
To get information or advice, call the Citizens Advice consumer helpline on
0808 223 1133
Textphone – Dial 18001 followed by Citizens Advice consumer helpline number 0808 223 1133.
The helplines are open Monday to Friday 9:00am to 5:00pm.
An adviser will answer your call as soon as possible, usually within a few minutes. Once you’re speaking to an adviser your call should take an average of 8 to 10 minutes.
Calls are free from mobiles and landlines.