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If you are unsure about your consumer rights, we can advise you and help you to decide what to do next.  We can also give you practical help by negotiating with shops and traders, help you to write letters, telephone or fax companies on your behalf, help you with forms and with small claims procedures at the county court.

Click here to access information and fact sheets on Consumer issues.

If you haven’t found the answer to your consumer problem, the Citizens Advice consumer service may be able to help you further.

Trained advisers can give you consumer advice over the phone and online and they can be contacted in the following ways:

Call the Citizens Advice consumer helpline

To get information or advice, call the Citizens Advice consumer helpline on

03454 04 05 06

The helplines are open Monday to Friday 9:00am to 5:00pm.

Textphone – Dial 18001 followed by Citizens Advice
consumer helpline number 03454 04 05 06.

Email us

You can use our online enquiry forms to ask us about:

Write to us

You can write to us with your energy or post query:

Citizens Advice consumer service
PO Box 833