Help to Claim

Get help applying for Universal Credit

Our Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help with things like how to gather evidence for your application or how to prepare for your work coach appointment.

Call us: 0800 144 8 444

Webchat

You can speak to a Help to Claim adviser through webchat on the national Citizens Advice website.

Our webchat is usually available 8am to 6pm, Monday to Friday. It isn’t available on public holidays.

A ‘chat to an adviser’ button will appear on the website when an adviser is available.