Skip to content Skip to footer
Menu

Community Advice Assist

Help in the heart of our local community, delivered in collaboration
with Citizens Advice Nottingham and District.

What is Community Advice Assist?

We recognise that not everyone with a problem will/can contact Citizens Advice (or another advice service) for support. Sometimes people only reach out for help when they are at crisis point. Others do not seek help at all. 

Community Advice Assist is a Citizens Advice initiative. It aims to  ensure that as many people as possible in our local community have access to the support, information and advice that they need, when they need it. To this end, we are inviting other organisations, charities and community groups to partner with us. In doing so, we will train their frontline staff to become Community Advice Assisters.

Trained Community Advice Assisters will be able to:

  • Identify the advice needs of members of the public
  • Support people, where possible, to find the information they need in order to deal with their problem themselves
  • Give guidance on how to access further support from Citizens Advice, if needed
  • Refer those most in need directly into our service 

Community Advice Assist Training

We are offering free Community Advice Assist training to frontline staff / volunteers of organisations within Nottingham City. The course is three hours and no pre-course work is necessary – just a desire to help others. 
Following the course we will stay in touch to support with any problems faced in delivering Community Advice Assist.
Currently available Community Advice Assist courses are listed below. All courses will take place in Nottingham Central Library:
If your organisation works with the public within the Nottingham City area, your frontline staff or volunteers can book a place on a course (or ask to be contacted about future courses) by filling in the Expression of Interest form, below. Alternatively, if you have a query, you can email us on caa@citizensadvicenottingham.org.uk
 

Expression of interest form

  

Feedback from previous courses


“Good pace, interactive, space for questions and real-life examples.”
“The training was relevant and really effective. The trainers were brilliant.”
“I didn’t know about the website and the diversity of information it contains.”
“Will be really useful to support our families.”
“Thank you – very useful and seeing scenarios was helpful.”
   

Existing Community Advice Assist Partners

Record an Community Advice Assist interaction

Refer to Citizens Advice Nottingham

Search for other Local Citizens Advice

Advice First Aid Resources