Accessing our services

We find that many queries can be answered by the information on our website – www.citizensadvice.org.uk – and often our advisers will refer to this if you get in touch.  Can you use our website to find the answers to your query?

If you can’t find the answer to your query, you can contact us with the below contact details.

Telephone:

• For consumer enquiries – 0808 223 1133
• For help to claim Universal Credit – 0800 144 8 444
• For all other enquiries – 0808 278 7974

Drop-in Face-to-face service:

Since vacating our premises at Maid Marian Way we are no longer able to deliver general advice from our offices. We can still give face-to-face debt advice – for more information on our debt service, please check here – https://citizensadvicenottingham.org.uk/debt

We are now in the foyer of Nottingham Central Library on Mondays and Thursdays from 10am to 3pm. One of our Advice Assistors can help you find information to answer your query. If they assess that you need more detailed support, they will arrange for further advice.

Webchat:

National Citizens Advice offers webchat for certain advice queries. Check out the table below for links.

Webforms:

We have some webforms available – some of these are self-referrals while others are for information via email. For more detailed information about the forms and the services, please check the linked pages.