Accessing our services
We find that many queries can be answered by the information on our website – www.citizensadvice.org.uk – and often our advisers will refer to this if you get in touch. Can you use our website to find the answers to your query?
If you can’t find the answer to your query, you can call us or visit us in person.
Telephone:
- For consumer enquiries – 0808 223 1133
- For help to claim Universal Credit – 0800 144 8 444
- For all other enquiries – 0808 278 7974
Face-to-face opening times:
This service is available on Mondays and Thursdays 9.30am – 3pm. We will do a brief assessment, which will involve asking you some questions to see how best we can help you.
If we are not able to fully help you on the day we may arrange an appointment or direct you to an organisation better placed to help you.
We will be closed for face-to-face advice on
- Thursday 17 April
- Thursday 24 April we will close at 1pm
Our office is at 16 – 18 Maid Marian Way, Nottingham NG1 6HS
Webchat:
National Citizens Advice offers webchat for certain advice queries. Check out the table below for links.
| General advice queries | https://www.citizensadvice.org.uk/about-us/information/chat-with-an-adviser-online/ |
| Help to Claim Universal Credit | https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/contact-us-about-universal-credit |
| Consumer advice queries | https://www.citizensadvice.org.uk/about-us/information/contact-the-consumer-service/ |
| Energy advice queries | https://www.citizensadvice.org.uk/consumer/energy/energy-supply/help/if-you-need-more-help-about-a-consumer-issue-energy/ |
| Debt advice queries | https://www.citizensadvice.org.uk/about-us/information/chat-with-us-online-about-debt/ |
Webforms:
We have some webforms available – some of these are self-referrals while others are for information via email. For more detailed information about the forms and the services, please check the linked pages.
| Debt-related queries
(This form is NOT suitable for debt emergencies) |
https://citizensadvicenottingham.org.uk/debt-email-service |
| MS Society self-referral
This service is for people who have multiple sclerosis (or their carers) looking for benefits advice |
https://citizensadvicenottingham.org.uk/ms-society-self-referral-form |
| Autism advice
This service is for adults diagnosed with autism (or waiting for a diagnosis) who want advice on things like benefits, housing, etc. |
https://citizensadvicenottingham.org.uk/autism-advice-project |
| Gedling Health Forms
This service is for Gedling residents who would like help completing benefit health forms. |
https://citizensadvicenottingham.org.uk/gedling-health-forms-webform |
| Advice on Prescription
These services are for people registered with certain GPs in the area who would like advice on things like benefits, housing, etc. Please check the linked page to check we offer this service for your GP. |
https://citizensadvicenottingham.org.uk/projects |