Vacancies
Help to Claim Adviser
| Salary | £23,690 per annum FTE |
| Hours | 30 – 37 hours per week |
Citizens Advice Nottingham & District are looking for Help to Claim Advisers to join our dedicated Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants. The service includes the provision of advice, information and support via video, telephone, and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
Where possible Citizens Advice Nottingham & District offers flexible working, and these roles will be a combination of home and office-based working.
We need people proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable although training will be given.
The Help to Claim service operates Monday to Friday, 8am to 6pm. Successful applicants will work between 30 and 37 hours per week, working hours on each day between 8am and 6pm, to be discussed.
Successful applicants will be invited to interview on a ‘first-come-first-served’ basis until the post has been filled. Any applications received after this will not be considered.
Application pack
Application Form – HTC Adviser
Please send completed application forms to recruitment@citizensadvicenottingham.org.uk
Please note that we are unable to accept CVs.
Debt Caseworker
| Salary | £26,529 FTE (£24,402 FTE for a trainee) |
| Hours | Full time (30 hours part-time considered for the right candidate) |
Citizens Advice Nottingham & District are looking for a full or part-time Debt Caseworker to join our dedicated debt casework team. We are committed to providing support to clients within our community and to making a genuine difference to their quality of life and to improving their financial stability.
Where possible Citizens Advice Nottingham & District offers flexible working, and this role will be a combination of home and office-based working.
Our ideal candidate will have excellent communication skills with an ability to work under pressure with minimum supervision. They will be organised, self-motivated and have a minimum of one year’s experience of delivering debt casework in an advice agency (trainees considered).
Successful applicants will be invited to interview on a ‘first-come-first-served’ basis until the post has been filled. Any applications received after this will not be considered.
Application pack
Debt caseworker – job pack May 2025
Debt caseworker application form
Please send completed application forms to recruitment@citizensadvicenottingham.org.uk
Please note that we are unable to accept CVs.
Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.
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