Vacancies

Debt Adviser (CEDA project)

Do you have experience in customer service or a call centre and are ready for a new opportunity?  Are you seeking a fresh challenge and the chance to take the next step in your career?  Do you want to make a real difference in people’s lives?

Citizens Advice Central Nottinghamshire and Nottingham & District are looking for debt advisers to join us on a brand new project working with clients providing them with advice over the telephone. You will be working with a tight knit team to provide help and a way forward to those most in need. We will provide full training.

If you wish to be considered for this exciting opportunity you will need to demonstrate the following skills-

• An ability to demonstrate a high level of commitment to training and good understanding/experience of the processes in dealing with advice giving
• The ability to prioritise tasks and work to deadlines using own initiative 
• The ability to communicate effectively, both orally and in writing with a range of people and organisations
• The ability to work effectively and collaboratively as part of a team and work without close supervision 
• Ability and willingness to follow agreed procedures 
• Ability to work in a sensitive, enabling and non-judgemental way with people from a wide range of backgrounds 
• Ability to maintain confidentiality and appropriate professional boundaries

To read the full person specification and view the job pack please see below:

Debt Adviser Job Pack

Information on how to apply is in the job pack.

Debt Advice Coordinator

Citizens Advice Nottingham & District are looking for a Debt Advice Co-ordinator to join our General Advice team to develop the capacity of volunteer advisers to assist clients with debt problems and to support the debt casework team.

This role will also include attendance at cost of living events and outreach locations throughout Nottingham City, Rushcliffe and Gedling areas.

Our ideal candidate will have excellent communication skills, be organised, self-motivated and able to travel to venues.

You will have recent debt advice experience ideally in a not-for-profit advice setting. You will also have recent experience of or be able to demonstrate an ability to support and supervise advice workers.

Application pack

Debt Advice Co-ordinator job pack December 2025

Application form – DAC

Please send completed application forms to recruitment@citizensadvicenottingham.org.uk
Please note that we are unable to accept CVs.

Advice Supervisor (temporary to 31 March 2026)

Citizens Advice Nottingham & District are looking for an Advice Supervisor to join our General Advice Team to supervise and support paid, volunteer and outreach advice workers.

This role will also include attendance at cost of living events and outreach locations throughout Nottingham City, Rushcliffe and Gedling areas.

Our ideal candidate will have excellent communication skills, be organised, self-motivated and able to travel to venues.

You will have a minimum of two years’ experience of delivering advice (in welfare benefits, housing and employment) ideally in a local Citizens Advice Office. You will also have recent experience of or be able to demonstrate an ability to support and supervise advice workers.

Application pack

Advice supervisor job pack December 2025

Application form – Advice Supervisor

Please send completed application forms to recruitment@citizensadvicenottingham.org.uk
Please note that we are unable to accept CVs.

Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.

If you’re interested in volunteering with us, please click here.