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Advice First Aid

Help in the heart of our local community, delivered in collaboration
with Citizens Advice Nottingham and District.

What is Advice First Aid?

We recognise that not everyone with a problem will/can contact Citizens Advice (or another advice service) for support. Sometimes people only reach out for help when they are at crisis point. Others do not seek help at all. 

Advice First Aid is a Citizens Advice initiative. It aims to  ensure that as many people as possible in our local community have access to the support, information and advice that they need, when they need it. To this end, we are inviting other organisations, charities and community groups to partner with us. In doing so, we will train their frontline staff to become Advice First Aiders.

Trained Advice First Aiders will be able to:

  • Identify the advice needs of members of the public
  • Support people, where possible, to find the information they need in order to deal with their problem themselves
  • Give guidance on how to access further support from Citizens Advice, if needed
  • Refer those most in need directly into our service 

Advice First Aid Training

We are offering free Advice First Aid training to frontline staff / volunteers of organisations within Nottingham City. The course is three hours and no pre-course work is necessary – just a desire to help others. 
 
Following the course we will stay in touch to support with any problems faced in delivering Advice First Aid.
 
Currently available Advice First Aid courses are as follows:
If your organisation works with the public within the Nottingham City area, your frontline staff or volunteers can book a place on a course (or ask to be contacted about future courses) by filling in the Expression of Interest form, below. Alternatively, if you have a query, you can email us on afa@citizensadvicenottingham.org.uk
 

Expression of interest form

  
 
Feedback from previous courses
 
Feedback speech bubbles with positive comments, including 'Excellent, informative and created a lovely atmosphere', 'A fantastic resource', 'Really good to know how to use the website', 'Covered a wide but manageable range', 'Fantastic information and advice', 'Well paced', 'Brilliant', and 'Extremely well planned and delivered'.
   

Existing Advice First Aid Partners

Record an Advice First Aid interaction

Refer to Citizens Advice Nottingham

Search for other Local Citizens Advice

Advice First Aid Resources – coming soon!