Skip to content Skip to footer

Advice First Aid

Help in the heart of our local community, delivered by partner organisations, in conjunction with Citizens Advice Nottingham and District.

What is Advice First Aid?

We recognise that not everyone with a problem will/can contact Citizens Advice (or another advice service) for support. Sometimes people only reach out for help when they are at crisis point. Others do not seek help at all. 

Advice First Aid is a Citizens Advice initiative. It aims to  ensure that as many people as possible in our local community have access to the support, information and advice that they need, when they need it. To this end, we are inviting other organisations, charities and community groups to partner with us. In doing so, we will train their frontline staff to become Advice First Aiders.

Trained Advice First Aiders will be able to:

  • Identify the advice needs of members of the public
  • Support people, where possible, to find the information they need in order to deal with their problem themselves
  • Give guidance on how to access further support from Citizens Advice, if needed
  • Refer those most in need directly into our service 

Advice First Aid Training

We are offering free training to frontline staff of partner organisations to enable them to become Advice First Aiders. The course is three hours and no pre-course work is necessary – just a desire the help others. 

Following the course we will stay in touch to support with any problems faced in delivering Advice First Aid.

We currently have the following course dates available:

  • Friday 28 Feb, 10 am to 1pm 
  • Thursday 13 March, 1pm to 4pm
  • Tuesday 25 March, 1pm to 4pm

If you are interested in booking a place on our course (or would like to be considered for a future course), please click on the expression of interest form below. Alternatively, if you have a query, you can email us on afa@citizensadvicenottingham.org.uk.

Expression of interest form

 

Existing Advice First Aid Partners

Record an Advice First Aid interaction

Refer to Citizens Advice Nottingham

Search for other Local Citizens Advice

Advice First Aid Resources – coming soon!