You can contact us a number of ways and our staff will assess the best way of helping you. This could be assisting you to identify the information you need, referring you to a more suitable organisation, or offering you an appointment with an adviser.
Please note – we are closed for the bank holidays on Monday 7 May and Monday 28 May.
Visit our reception
You are welcome to visit our reception at 34 – 36 Carrington Street, Nottingham NG1 7FG.
Our reception opening times are:
Monday 9.30am – 4.00pm
Tuesday 9.30am – 4.00pm
Wednesday 12:00 noon until 4:00pm
Thursday 9.30am – 4.00pm
Friday 9.30am – 4:00pm
Our telephone lines are open:
Monday 10.00am – 2.00pm
Tuesday 10.00am – 2.00pm
Wednesday 1.00pm – 4.00pm
Thursday 10.00am – 2.00pm
Friday 10.00am – 2.00pm
Contact us on 0300 330 5457. (You will be charged at local landline charges, for callers using a mobile phone these should be included in any inclusive package.) Please note, calls may be recorded for training and quality purposes.
When prompted select option:
1 – for help with debt related problems
2 – for help with housing related problems
3 – for help with consumer problems
4 – for help with any other issues
If you have an housing issue, you can call us on a separate number – 0115 945 3970. This line operates Monday, Tuesday, Thursday and Friday from 9.30am – 4.00pm, and on Wednesday 12.00 noon – 4.00pm.