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Housing caseworker – trainee considered 

Full time – 37 hours a week  

Part time considered 

£21,495 19,247 trainee)  

The successful candidates will be able to demonstrate relevant experience of housing advice and casework plus a commitment to the provision of free, independent, impartial and confidential advice.   

Please note that during the coronavirus lockdown this service is provided by telephone and email only, and successful candidates will initially work part time from home (IT kit will be provided) and part time in the office.  

Closing date:  10 August 2020 

Interview date: 13 & 14 August 2020 

Start date:As soon as possible 

Application pack:

Housing caseworker application form

Housing caseworker – job pack

Guidance notes for applicants


Universal Support Workers 

(Universal Support – Help to Claim Team) 

 Up to 37 hours per week (variable) 

£18,870 p.a. (full-time – 37 hours per week) 

Location: Based in Nottingham and working across Nottingham city, and in Gedling and Rushcliffe Boroughs 

We are looking for people to join our Universal Support Help to Claim team.  The team provides an effective and efficient support service for first time Universal Credit claimants.  The service includes the provision of advice, information and digital support via face-to-face, telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.  Please note that during the coronavirus lockdown this service is provided by telephone and webchat only, and successful candidates will initially work from home (IT kit will be provided).  

We need people proficient in IT with effective communication skills.  Knowledge and experience of welfare benefits advice is desirable although training will be given. 

The Help to Claim service operates Monday to Friday, 9am-5pm.  Successful applicants will work up to 37 hours per week. 

Closing date for applications – Sunday 16 August 2020 (midnight)

Interview date – Wednesday/Thursday 19 and 20 August 2020 (interviews to be conducted remotely)

Start date – Tuesday 1 September

Application pack:

Guidance notes for applicants

Application Form – Universal Support Worker

Job pack – Universal Support Worker

Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.

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