Vacancies

Quality Officer (CEDA project)

We are looking for a quality officer to join us on our brand new CEDA project. The purpose of this role is to provide technical debt advice support through a range of channels including telephone, email, instant messaging and video conferencing to debt advisers and caseworkers. To raise the quality and effectiveness of advice being given by those using the service in accordance with the quality assurance requirements. To undertake file reviews of debt cases as well as support debt caseworkers to develop their debt quality through feedback, support and coaching. This is a hybrid role working between home and our office in Beeston. This role may develop to include line management responsibilities.

If you wish to be considered for this exciting opportunity you will need to demonstrate the following skills-

● Two years full time (or equivalent) experience delivering debt advice

● Expert knowledge of, and ability to supervise debt advice to MaPS Standards and FCA requirements

● Ability to monitor and evaluate performance through case checking and supervision, and to support improvement and development.

● Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.

● Ability to identify learning and development needs and develop recommendations to support improvement

● Willingness to undertake training to become accredited to the supervision level in accordance with the MaPS Quality Framework for individuals

To view the full person specification and the job pack please visit Citizens Advice Central Notts’ website: https://ca-centralnotts.org.uk/join-the-team/

The link to apply via our dedicated HR website is in the job pack.

Advice Supervisor (temporary to 31 March 2026)

Citizens Advice Nottingham & District are looking for an Advice Supervisor to join our General Advice Team to supervise and support paid, volunteer and outreach advice workers.

This role will also include attendance at cost of living events and outreach locations throughout Nottingham City, Rushcliffe and Gedling areas.

Our ideal candidate will have excellent communication skills, be organised, self-motivated and able to travel to venues.

You will have a minimum of two years’ experience of delivering advice (in welfare benefits, housing and employment) ideally in a local Citizens Advice Office. You will also have recent experience of or be able to demonstrate an ability to support and supervise advice workers.

Application pack

Advice supervisor job pack December 2025

Application form – Advice Supervisor

Please send completed application forms to recruitment@citizensadvicenottingham.org.uk
Please note that we are unable to accept CVs.

Citizens Advice Nottingham & District is committed to promoting equality and valuing diversity and we seek people who share those values.

If you’re interested in volunteering with us, please click here.